Mach-1
Process the conversation. Transcribe audio and extract the details your product needs. Apply your categories and evaluation criteria, with evidence from the conversation.
AionCX AI Services
Build AionCX intelligence into your product.
Add transcription, conversation analysis, customer context and reporting through AionCX AI Services. Choose the processing and data your application needs, with supporting evidence available alongside the results.
Choose the services your product needs.
Contacts & Customer Context
Keep useful history with the customer record. Store profiles and retrieve interaction history using your customer and account identifiers.
Insights & Data
Answer questions across conversations. Retrieve matching findings, calculate defined measures and run saved analyses.
Illustrative example
From a recorded call to the next useful action.
“Pending” describes the end of that call. It doesn’t say the request is still pending today.
One conversation, three useful views
01 · Process the call
Mach-1
| Field | Value |
|---|---|
| Customer need | Thursday delivery |
| Action | Request submission reported |
| Commitment | Update by 3 p.m. tomorrow |
| Outcome at this call | Pending at the end of this call |
02 · Retrieve context
Contacts & Customer Context
| Field | Value |
|---|---|
| Account ID provided by the application | DEMO-104 |
| Prior request | Thursday delivery |
| Promised update | Email by 3 p.m. tomorrow |
| Source call | sample-001 |
03 · Query the results
Insights & Data
| Field | Value |
|---|---|
| Query | Date-change calls |
| Filter | Outcome at call: pending |
| Matching record | sample-001 |
| Evidence | 00:12 and 00:39 |
Use each service on its own or together.
Use Mach-1 with your existing customer database, add contact storage when you need it, or query the findings already available to your application.
Know where your data is processed.
Understand where your data is processed, which services handle it and how long it is retained. Confirm the processing path and applicable terms for your service with AionCX.
Designed for applications and authorized agents.
Integration access is arranged with AionCX. Tell us which data you have and what your application needs back.
What does your application need from a conversation?
Tell us what your application needs to understand, remember or measure. We’ll help map the right AionCX services to it.
Discuss your integration