Mach-1
Processing with source evidence.
AI Services · Insights & Data
Give your product answers it can show the work behind.
Find calls that match a question, calculate business measures and run saved analyses. Return the matching records and supporting excerpts so users can check the answer.
Three ways to use the data.
Find records
Retrieve the requests, promises or quality findings that match your filters.
Calculate a measure
Use an agreed definition for what counts, over which period and for which group.
Run a saved analysis
Reuse the same question and definition across your application, dashboards and authorized agents.
Illustrative example
Start with the question your application needs answered.
Illustrative dataset · 10 eligible calls. Eligible calls are those where a redelivery was booked. Example queries: Which calls involved a delivery-date change? Which calls contained a follow-up promise? How many assessed calls missed the required disclosure?
Criterion · state the redelivery fee before booking a redelivery
| Record | Assessment status | Criterion result |
|---|---|---|
| sample-201 | Assessed | Met |
| sample-202 | Assessed | Met |
| sample-203 | Assessed | Not met |
| sample-204 | Waiting for assessment | — |
| sample-205 | Assessed | Met |
| sample-206 | Assessed | Met |
| sample-207 | Assessed | Not met |
| sample-208 | Assessed | Met |
| sample-209 | Waiting for assessment | — |
| sample-210 | Assessed | Met |
- Missed the disclosure
- 2 of 8
- Assessment coverage
- 8 of 10
- Waiting for assessment
- 2
Know what the number means.
Assessed
The call had enough evidence to assess the criterion.
Not enough evidence
The conversation doesn’t show enough to judge.
Waiting for assessment
The assessment hasn’t run yet.
Processing failed
The assessment couldn’t be completed.
Keep assessment status separate from the result.
Whether a call met the criterion is recorded separately from these statuses. Define the measure once so a dashboard and an authorized agent calculate it the same way. Keep the date range, assessed calls and missing results visible.
Use the same answers across your tools.
Tell us which records, measures or saved analyses your application needs. We’ll confirm the available query access and supported filters.
Queries and evidence access follow your workspace permissions. Discuss data and processing controls
Bring a question your product needs to answer consistently.
Bring the questions, filters and outputs your users need. We’ll help connect the right records and analysis.
Discuss your data integration